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RussianAGENCY ADM REGULATIONS
Airline GEO SKY LLC Agency Debit Memo Policy
Introduction
Airline GEO SKY LLC Agency Debit Memo Policy (hereinafter referred to as “ADM”) is intended to provide further clarification to the Travel Agents (hereinafter “Agents”) the circumstances under which ADMs will be issued and the guidelines that Airline GEO SKY LLC (hereinafter “Geo Sky”/”Airline”) applies.
The ADM will be issued to notify the Agent that, unless evidence exists to the contrary, the Agent owes the Airline the amount shown on the ADM for the reasons indicated. ADMs will be issued in accordance with IATA Resolutions, in particular IATA Resolution 850m.
Geo Sky ADM is applicable for all GDS users: accredited and non-accredited travel service suppliers, as well as any entity accessing Geo Sky internal reservation system via internet or any other electronic means.
ADMs will be processed through Billing and Settlement Plan (hereinafter referred to as “BSP”) / Airlines Reporting Corporation (hereinafter referred to as “ARC”) or through Agency Sales Report (hereinafter referred to as “ASR”) within nine months of the final travel date or, when the final travel date cannot be established, the expiry date of the travel document. In case of refunds made by the Agent ADMs will be processed within 9 months of the remittance date through BSP / ARC / ASR. In case of a claim from interline partners, an ADM can be issued within 12 months of the final travel date. Geo Sky reserves the right to request payment, via invoice or suitable means, for violations identified, even if it is beyond the periods mentioned in this policy.
1. Geo Sky Policy
1.1. Geo Sky will issue an ADM to collect amounts or make adjustments to agent transactions related to the issuance and use of Geo Sky traffic documents, issued by, or at the request of the Agent, regardless of which airlines are included in the itinerary of Geo Sky traffic document. An ADM may also be used to collect amounts where a traffic document has not been issued, if agreed with the Agent, for example, deposits for group sales.
1.2. An ADM will represent a single charge or multiple charges if the reason for the charge is the same. Unrelated charges will not be included in the same ADM.
1.3. The Airline will endeavor details and, where appropriate, supporting documentation to make clear the reason why a charge is being made in an ADM.
1.4. Geo Sky will provide the Agent with the contact details of the department at Geo Sky, the Agent can contact to discuss the ADM or the contact details of the external auditor in case when ADM was issued by them.
1.5. Geo Sky reserves the right to make inspections concerning the use of Traffic Documents and to demand if needed, the payment of the difference between the fare paid and the applicable one.
1.6. Geo Sky reserves the right to deduct outstanding ADM dues from the Agent’s incentives or/and commissions or/and deposits.
1.7. Geo Sky reserves the right to charge the Agent for any lost revenue caused by misuse or fare/ticketing rule violations, plus an administrative fee through an ADM.
2. Refunds
2.1. To adjust refunds, an ADM will only be issued within nine months of the BSP / ARC / ASR remittance date on which the document was settled. For any charge beyond this period, the Airline will agree with the Agent bilaterally the best settlement method and only submit an ADM through the BSP / ARC / ASR process if agreed by the Agent.
3. Disputes
3.1. The Agent should only dispute an ADM with valid reason and all supporting documents should be attached.
3.2. Geo Sky complies with applicable IATA Resolutions in providing Agents with a minimum period of time to review any ADM and dispute it. Any billed ADM which was not disputed within the dispute period will be considered as accepted by the Agent, and will not be applicable to any further dispute.
3.3. If an Agent disputes an ADM through BSP Link / ARC Geo Sky will investigate and communicate their decision on the dispute in accordance with local BSP / ARC procedures.
3.4. If an Agent disputes an ADM before billing:
A. Agent should use online disputing mechanism on BSP link / ARC or send an e-mail.
B. Geo Sky will investigate provided evidence and communicate decision to the Agent within 60 days after dispute receiving.
3.5. If an Agent disputes an ADM issued through ASR Geo Sky will investigate and communicate their decision via e-mail.
3.6. Geo Sky will process disputes in accordance with IATA Resolution 850m and post-billing dispute for an ADM as per IATA Resolution 818g and IATA Resolution 812.
4. Agent’s Responsibilities
The Agent shall:
4.1. Train their staff on ADM procedures, their purpose and the dispute period that exists.
4.2. Not dispute an ADM where the reason is valid and evidence to the contrary is not available.
4.3. Raise all disputes within the BSP / ARC dispute period in accordance with applicable IATA Resolutions.
4.4. Ensure that when an ADM is disputed, the response is specific in detail and the relevant supporting documents are attached.
4.5. Ensure that the contact details (phone numbers, fax numbers and email addresses) for the Agent are up to date in BSP Link / ARC.
4.6. comply with all Geo Sky and IATA rules, resolutions, policies and guidelines, issued and updated from time to time.
4.7. Be responsible for the payment of an ADM.
5. Applicable Law and Settlement of Disputes
5.1. This document shall be governed by the Georgian law and applicable IATA regulations. In case of discrepancy between the Georgian law and any IATA Regulations, the Georgian law shall prevail.
5.2. In case any provision contained or referred to herein is contrary to anything contained in the applicable IATA Resolution, and any applicable laws, that cannot be waived by the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.
5.3. In the event of any dispute arising out of or in connection with this document, which has not been resolved by the parties as previously mentioned in the Article 3 of this policy, shall be settled by arbitration in accordance with the Rules of Arbitration of the Georgian International Arbitration Centre (GIAC).
5.4. Each party shall appoint one arbitrator, and the two arbitrators thus appointed shall appoint the third arbitrator, chairman of the tribunal; if a party fails to appoint the arbitrator within thirty days of receipt of a request to do so from the other party, or if the two arbitrators fail to agree on the third arbitrator within thirty days of their appointment, the appointment shall be made, upon request of a party in accordance with the Rules of Arbitration of the GIAC.
5.5. Seat of the arbitration shall be in Tbilisi and the language of the arbitration shall be English.
5.6. The party found to be at fault shall bear the cost of the other party’s legal and attorney’s fees (fee shifting).
6. Administrative Fee and Penalty Charges
Geo Sky will levy the below administrative fee for each ADM raised. Geo Sky will apply the below penalty charges for the mentioned list of services. The reasons below are non-exhaustive, and Geo Sky reserves the right to issue ADMs for violations not listed below.
The Agent is obliged to pay administrative fees, charges, and any amount levied by Geo Sky within 2 weeks from receiving the notification, in case this provision is contrary to anything contained in the applicable IATA Resolution, this provision shall not apply.
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ADM Category |
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1. Administrative fee |
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ADM Subject |
An Administrative fee for processing of one ADM document. If an ADM is cancelled because of business reasons by the decision of Geo Sky, Administrative fee will be paid in any case. Administrative fee will be cancelled only in those cases where Geo Sky withdraws or refunds the full value of an incorrectly issued ADM. |
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Amount, USD (equivalent in local currency) |
20% of ADM amount |
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2. Minimum ADM amount |
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ADM Subject |
Minimum amount of one ADM document of any type, excluding administrative fee. Geo Sky lefts the right to issue ADM for lower amounts, in this case administrative fee will not be applied. If the violation repeats, multiple penalties will be allowed to associate in the same document. |
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Amount, USD (equivalent in local currency) |
10 |
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Foundation of an ADM processing by the Airline |
- |
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3. Terms of fares use |
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ADM Subject |
In case of issuance and (or) re-issuance of a Ticket: Improper use of fare with fare rules violation: period of validity, season, time for permitted stopovers, the rules of fares combination and so on. |
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Amount, USD (equivalent in local currency) |
The difference between the fare that corresponds to the terms of routing and the applied fare. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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4. Booking classes |
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ADM Subject |
In case of issuance and (or) re-issuance of a Ticket: Improper use of the fare with booking class violation. |
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Amount, USD (equivalent in local currency) |
The difference between the highest published fare in the relevant service class and the applied fare. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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5. Airport taxes |
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ADM Subject |
In case of issuance and (or) re-issuance of a Ticket: Improper use of airport taxes and other fees. |
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Amount, USD (equivalent in local currency) |
The difference between the amount of taxes/fees that meet the criteria of carriage and the taxes/fees amount that was applied. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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6. Baggage allowance |
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ADM Subject |
Improper calculation of extra baggage allowance or incorrect issue of baggage. |
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Amount, USD (equivalent in local currency) |
50 for each wrongly calculated segment of baggage. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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7. Ticket refund |
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ADM Subject |
In the case of refund for unused or partially used tickets: Calculated amount of the refund does not correspond the rules of the applied fare and airline rules. |
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Amount, USD (equivalent in local currency) |
The difference between the amount of the refund in accordance with the rules of the applicable fare and applied calculation of the refund. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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8. Re-issuance |
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ADM Subject |
Re-issuance of the Ticket without applying the correct change fees, wrong calculation of the new fare. |
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Amount, USD (equivalent in local currency) |
Amount of the penalty in accordance with the fare rules, recalculation to a higher fare. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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9. Discounts |
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ADM Subject |
Improper use of a special fare (fare with any discounts, including age, corporate, confidential, sea, tour operator discounts, etc.), as follows: |
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Amount, USD (equivalent in local currency) |
The difference between the applied fare and corresponding published fare in same booking class. If the applied fare doesn't correspond to the published fare directly, upgrade should be made till the next higher published fare in the appropriate service class or according to the airline's class hierarchy. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules, proof that Agent does not have any grounds to use the appropriate special fare. |
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10. Ticket issuance |
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ADM Subject |
Incorrect filling of the corresponding fields of the tickets; |
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Amount, USD (equivalent in local currency) |
20 |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules. |
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11. Commission |
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ADM Subject |
Ticket issuance with specifying commission that does not meet current Agency Agreement or the Annexes to the Agreement. |
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Amount, USD (equivalent in local currency) |
The difference between the amount of commission applied and the amount of commission that meets current Agency Agreement or the Annexes to the Agreement. |
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Foundation of an ADM processing by the Airline |
Reference to details for Ticket issuance. |
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12. Coupons consequence and manipulation |
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ADM Subject |
12.1. Violation of the coupons consequence at the time of usage, including issuance of additional coupons to reduce the price of the Ticket. 12.2. Cancelled segments in PNR for the purpose of lower RBD confirmation. |
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Amount, USD (equivalent in local currency) |
12.1. Difference between the relevant published fare for the current way and the applicable fare. 12.2. Fare difference between applied RBD in such PNR and the highest published cabin fare for the same route, plus administrative fee of 3000 USD for each issued ticket to be charged from Agent. |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket issuance and airline rules, proof that Agent does not have any grounds to issue additional coupons. |
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13. Multiple re-booking |
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ADM Subject |
Multiple re-booking for one passenger within one or more booking files (PNR) after the third booking and cancellation. |
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Amount, USD (equivalent in local currency) |
50 USD for each seat in the fourth and each subsequent re-booking. |
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Foundation of an ADM processing by the Airline |
Booking file(s) history (PNR) and / or reference to the details of Ticket issuance. |
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14. Double booking |
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ADM Subject |
Simultaneous double or multiple booking for the same passenger who logically cannot take a trip on the booked route. |
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Amount, USD (equivalent in local currency) |
10 for each segment. |
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Foundation of an ADM processing by the Airline |
Booking file(s) history (PNR). |
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15. Test booking |
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ADM Subject |
Creating test booking in favor of fictitious names for fare calculation, services verification with the purpose of education and so on. |
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Amount, USD (equivalent in local currency) |
10 for each segment. |
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Foundation of an ADM processing by the Airline |
Booking file(s) history (PNR). |
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16. Unproductive segments |
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ADM Subject |
In case of any changes in the status of the booking segments (including schedule changes) by the carrier (less than 24 hours before departure), cancellation of the booking segments with codes HX, UN, UC, NO, SC, TK, US, PN, WK was not made by the Agent. In case of the ticket cancelation/refund PNR was not canceled. |
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Amount, USD (equivalent in local currency) |
10 for each segment. |
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Foundation of an ADM processing by the Airline |
Details and / or historical information about the booking file(s) (PNR). |
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17. Inactive segments |
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ADM Subject |
The use of passive segments or segments with any status except HK for Ticket issuance in the case of absence of seats. |
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Amount, USD (equivalent in local currency) |
200 for each segment. |
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Foundation of an ADM processing by the Airline |
Reference to the Ticket issuance details, details and / or historical information about booking file (PNR). |
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18. Fictitious Tickets numbers |
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ADM Subject |
The use of the fictitious Tickets numbers in booking - use of non-existent or those numbers that have already been issued previously by other passengers. |
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Amount, USD (equivalent in local currency) |
100 |
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Foundation of an ADM processing by the Airline |
Details and / or historical information about the booking file (PNR). |
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19. Contacts |
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ADM Subject |
PNR doesn't contain direct passenger contact information or contact information of authorized person available 24/7 for carrier flight irregularity direct communication. Sufficient contact information is a mobile telephone number and e-mail. |
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Amount, USD (equivalent in local currency) |
20 |
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Foundation of an ADM processing by the Airline |
Details and / or historical information about the booking file (PNR). |
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20. APIS/DOCS |
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ADM Subject |
PNR doesn't contain information about APIS / DOCS passenger that was entered using SSR field. This rule applies only to international flights. |
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Amount, USD (equivalent in local currency) |
20 |
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Foundation of an ADM processing by the Airline |
Details and / or historical information about the booking file (PNR). |
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21. ADM of the other carriers |
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ADM Subject |
If Geo Sky receives the invoice from the other carrier in the case of applying the other carries fares on Geo Sky stock. |
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Amount, USD (equivalent in local currency) |
The appropriate invoice amount of the other carriers including his administrative fee. |
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Foundation of an ADM processing by the Airline |
The relevant invoice of the other carriers. |
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22. APIS/DOCS Authenticity |
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ADM Subject |
Deliberate false, fictitious or incomplete APIS/DOCS data insertion in PNR by agent including random and repeating symbols |
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Amount, USD (equivalent in local currency) |
Respective penalty raised by immigration authorities or court of departure/arrival country. |
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Foundation of an ADM processing by the Airline |
Penalty paid by Airline transaction confirmation. |
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23. Ticket stock application |
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ADM Subject |
D4/330 ticket stock may only be used for Geo Sky fares which may or may not include any other airline flights in the routing. Penalty will apply for any ticket issued on D4/330 using any other airline fare which may or may not include D4 flights in the routing. Exceptions are end-on-end, half round trip, add-on, side trip combinations of D4 and non-D4 fares issued in one ticket. |
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Amount, USD (equivalent in local currency) |
100 |
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Foundation of an ADM processing by the Airline |
Reference to details for the Ticket and applicable fare |
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21. ADM on the chargeback |
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ADM Subject |
If Geo Sky receives the chargeback from the acquiring bank on already used ticket |
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Amount, USD (equivalent in local currency) |
The appropriate chargeback amount of the acquiring bank excluding Geo Sky administrative fee. |
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Foundation of an ADM processing by the Airline |
The relevant invoice of the acquiring bank. |